Setup Guide

How to Set Up Your eSIM

Step-by-step activation instructions for iPhone, Samsung Galaxy, and Google Pixel. Get connected in under 5 minutes.

Before You Start

Setting up an eSIM takes about 5 minutes. Before you begin, make sure you have:

Compatible device

iPhone XS+, Samsung S20+, Pixel 3+, or other eSIM-capable phone

WiFi connection

You need internet to download the eSIM profile (existing mobile data also works)

QR code ready

Have your eSIM provider's QR code or activation link accessible on another screen or printed

Updated software

Make sure your phone is running the latest OS version for best compatibility

Pro Tip: Set Up Before You Fly

We always recommend installing your eSIM before you leave home. Most plans can be activated 24-48 hours before your start date. This way, you'll have data the moment you land — critical for ride-hailing apps, maps, and contacting your accommodation.

🍎iPhone Setup

Supported models: iPhone XS and later

1

Open SettingsCellular (or Mobile Data)

2

Tap Add eSIM or Add Cellular Plan

3

Select Use QR Code and scan the code from your eSIM provider

4

Wait for the carrier profile to download (requires WiFi or data)

5

When prompted, label the plan (e.g., "Travel Data")

6

Set the new eSIM as your Default Data line

7

Toggle on Data Roaming for your eSIM line if traveling internationally

Tip: On iPhone 14+ (US models), there's no physical SIM tray — everything is eSIM. You can store 8+ eSIM profiles and have two active simultaneously.

📱Samsung Galaxy Setup

Supported models: Galaxy S20 and later, Z Flip/Fold series

1

Open SettingsConnectionsSIM manager

2

Tap Add eSIM

3

Select Scan QR code from service provider

4

Point your camera at the QR code and wait for detection

5

Review the carrier information and tap Confirm

6

Wait for the profile to download and activate

7

In SIM manager, set the eSIM as your Mobile data line

Tip: Samsung's One UI makes it easy to switch data between SIMs. You can set rules — for example, always use eSIM for data and physical SIM for calls.

🔵Google Pixel Setup

Supported models: Pixel 3 and later

1

Open SettingsNetwork & internetSIMs

2

Tap the + button to add a new SIM

3

Choose Download a SIM instead? at the bottom

4

Scan the QR code from your eSIM provider

5

Wait for the network profile to download

6

Tap Use [carrier name] to enable the eSIM

7

Set the eSIM line for Mobile data in SIM preferences

Tip: Pixel phones support eSIM transfer during device setup via Google's built-in migration tool. If you're switching Pixel devices, your eSIM can move with you automatically.

Troubleshooting Common Issues

QR code won't scan

Increase screen brightness, ensure camera is in focus, or try the manual activation code from your confirmation email.

"eSIM not supported" error

Verify your device model supports eSIM and that your carrier hasn't locked eSIM functionality. Some carrier-locked phones restrict eSIM use.

No data after activation

Toggle Airplane Mode on/off. Check that Data Roaming is enabled for the eSIM line. Restart your phone. Verify the plan's start date has begun.

Slow speeds

Check if you've exceeded your data cap (throttled plans slow down after the limit). Try toggling between 4G/5G in your network settings.

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Frequently Asked Questions